For the safety of your funds and account, you're strongly advised to verify your account if you haven't done so already. The verification process is fast, convenient, and secure.
1. Submit your phone number
Once you’re logged in, select the profile icon.
Select Verify Now.
Under the Level 1 section, enter your phone number and check the reCAPTCHA box.
Select Verify your number.
Enter the code sent to your number, then select Verify Code.
2. Submit verification documents
Note: Before you start, please have a photo of your ID and proof of address ready. To see examples of accepted documents, check this page.
Under Level 2, select Verify identity.
(If you already left the verification screen, select the profile icon, then select Verification to see this section.)
Choose how you want to verify your identity.
Follow the rest of the instructions on your device.
Once your verification is complete, you’ll receive a confirmation on your profile.
Frequently asked questions
Why was my proof of address rejected?
Why was my proof of address rejected?
If your proof of address was rejected, it might have been issued more than three months ago, or the address on the document does not match the one you provided during verification. Ensure to check these requirements for accepted proof of address.
How long does the verification take?
How long does the verification take?
Account verification is typically processed instantly. However, in some cases, manual approval may be required and can take up to 24 hours.
Why can’t I upload my verification documents?
Why can’t I upload my verification documents?
If you’re unable to upload your verification documents after multiple attempts, contact Customer Support for assistance.