With Cloudbet’s self-exclusion feature, you can take a break from betting by temporarily restricting access to your account.
Self-exclusion is part of our commitment to responsible gambling. It’s available to all users through account settings.
Self-exclusion options
To activate self-exclusion, you’ll need to complete a mandatory 24-hour cooling-off period. Once that’s complete, you can extend your self-exclusion with one of the following options:
1 day
1 week
1 month
6 months
1 year
Permanent
How to self-exclude from Cloudbet
Once you’re logged in, select the profile icon.
Select Preferences.
Next to Responsible gambling, select Learn more.
Select Cool off for 24 hours. (This option is required for first-time self-exclusion.)
Select Confirm.
Once confirmed, you’ll be automatically logged out of your account for 24 hours.
To extend your self-exclusion, you must wait for the 24-hour period to end. Once this period ends, you can follow the steps above to extend your self-exclusion. This must be done within 24 hours, or the self-exclusion process will reset.
Limitations during self-exclusion
After you’ve self-excluded, you won’t be able to:
Access or reactivate your account
Withdraw, deposit, or place bets
Adjust your self-exclusion period
For temporary self-exclusion, you can resume activity on Cloudbet after the period ends. If you choose to permanently self-exclude, your account will be closed indefinitely.
Frequently asked questions
Why is the 24-hour self-exclusion required?
Why is the 24-hour self-exclusion required?
It’s a mandatory cooling-off period designed to ensure your decision is intentional. After 24 hours, you can extend your self-exclusion period if needed.
Can I ask customer support to close my account on my behalf?
Can I ask customer support to close my account on my behalf?
No, customer support can’t close your account on your behalf. Self-exclusion must be initiated through your account settings.