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Can I access my Cloudbet account during a self-exclusion period?
Can I access my Cloudbet account during a self-exclusion period?
Paul avatar
Written by Paul
Updated over a year ago

No, self-excluded accounts cannot be accessed until the end of the exclusion period.

Withdrawals requested before a self-exclusion request will be processed normally. Open sports bets on events that may occur during the self-exclusion period will be settled as usual once we receive official results.

For a permanent self-exclusion request, it is highly recommended users withdraw their funds prior to self-exclusion.

If you have requested permanent self-exclusion and need to regain access to your account, please contact customer support for assistance.

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