Terms and Conditions
These Terms and Conditions are effective from 27 March 2024. All previous terms and conditions are no longer valid and must not be relied upon.
Cloudbet.com (the “Website”) is a site operated and owned by Halcyon Super Holdings BV
Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao (“Cloudbet”). Cloudbet has an application (OGL/2024/328/0599) for a gaming license in progress with the Curaçao Gaming Control Board (“GCB”). Until that process is concluded, based on a transitional arrangement, Cloudbet is permitted to continue its operations under a Certificate of Operation issued by the GCB.
In order to place bets with or for Cryptocurrency (such term to include bitcoin cash, all fractions of bitcoins, ethereum and any other cryptocurrency set out at clause 7.3), you will need to open an account with Cloudbet. By using and/or visiting any part, page or section of the Website, and/or opening an account with Cloudbet, you agree to be bound by these Terms and Conditions and are deemed to have accepted and understood all of the Terms and Conditions.
Some payment methods are handled by Halcyon Super Holdings BV's wholly owned subsidiary, Solas Technologies Limited of 25 Voukourestiou Street, 3045 Limassol, Cyprus.
Introduction
1.1. These Terms and Conditions may be presented in various languages other than English for reference only. In the event of any differences or conflict between the English version of the Terms and Conditions (accessible from the homepage of the Website) and a version in any other language, the English version shall prevail.
Agreement
2.1. By using the Website and/or opening an account with Cloudbet you are agreeing to these Terms and Conditions and you agree to comply with them. You are bound by these Terms and Conditions and by our Sportsbook Rules and Privacy Policy that are hereby incorporated by reference into these Terms and Conditions. If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail.
2.2. We may make amendments to these Terms and Conditions from time to time. We may take appropriate steps to bring such changes to your attention (such as by placing a notice of such change on a prominent position on the Website, together with the amended terms and conditions) but it shall be your sole responsibility each time you use the Website to check for any amendments, updates and/or modifications. Your continued use of the Cloudbet services and Website after any such amendment to the Terms and Conditions will be deemed to be your acceptance and agreement to be bound by such amendments, updates and/or modification to these Terms and Conditions.
2.3. If you do not agree with any of these Terms and Conditions, including any document incorporated by reference, you must not use the Website or attempt to register with Cloudbet.
We may suspend or withdraw the Website
3.1 The Website is made available free of charge.
3.2 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3.3 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer these Terms and Conditions to someone else
4.1 We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Binding Declarations
By agreeing to these Terms and Conditions, you hereby represent and warrant that:
5.1. You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater.
5.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity.
5.3. You understand that by using our services you may lose Cryptocurrency on bets placed, poker and casino games and accept that you are fully responsible for any such loss.
5.4. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in Cryptocurrency online, and/or playing casino and/or poker games for and/or with Cryptocurrency.
5.5. You are permitted in the jurisdiction in which you are located to use online sports betting, casino and poker services.
5.6. You are not depositing Cryptocurrency which originates from criminal and/or other illegal and/or unauthorised activities and/or intending to use your account in connection with such activities and that you shall not use and/or allow other persons to use the services provided by us and your account for any criminal and/or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us.
5.7. You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the Cloudbet systems and will not collude or attempt to collude with other players in order to defraud Cloudbet or its customers. The result of any of the above activities mentioned will result in all bets being void and accounts permanently blocked. However this specific term (5.7) does not apply if you are using the api page.
• When using the API be considerate. If the bet rejection rate on the betting API is too high (e.g. > 80% on your last 100 bets) your account will be flagged for abusive behaviour. You may get blocked for up to 7 days for integrity checks.
5.8. You are not an officer, director, employee, consultant, affiliate or agent of Cloudbet or working for any company related to Cloudbet, or a relative or spouse of any of the foregoing.
5.9. You are not diagnosed or classified as a compulsive or problem gambler or consider yourself to be the same.
Privacy
6.1. Information that you provide to us will be kept confidential and otherwise processed in accordance with our Privacy Policy (accessible on our Website).
6.2. By agreeing to these Terms and Conditions, you agree that you have read, understood and agree to be bound by our Privacy Policy, available on the Website.
Accounts, Pay-outs and Bonuses
7.1 Your Account
7.1.1. Before you are able to start playing on the Website, we will require you to first register with us.
7.1.2. We do not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with Cryptocurrency.
7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:
Australia;
Belgium;
China, Macau, Hong Kong SAR;
Curaçao;
Cuba;
Germany;
Iran;
Lithuania;
Myanmar;
Netherlands;
North Korea;
Singapore;
Syria;
Spain;
the United States of America and its territories;
United Kingdom;
The following regions in Ukraine;
Crimea;
Donetsk;
Luhansk;
7.1.4. The Company expressly prohibits and rejects the use of the Website for any illegal activity, including money laundering, terrorist financing or trade sanctions violations, consistent with various jurisdictions' laws and regulations. The Website is not offered to individuals or entities subject to United States, European Union, United Nations or other sanctions or watchlists and you represent and warrant that you are not subject to any such sanctions or watchlists.
7.1.5. We reserve the right to conduct such checks at any time as we deem necessary to verify our compliance with clause 7.1.3. and clause 7.1.4.
7.1.6. You agree to provide complete and accurate registration information to s. You agree to inform us promptly, in writing, of any changes to such information.
7.1.7. You authorise us to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.
7.1.8. Registration will be conducted using secure server encryption.
7.1.9. You will inform us as soon as you become aware of any errors with respect to your account or any calculations with respect to any bet you have placed. We reserve the right to declare null and void any bets that are the subject of such an error.
7.1.10.1. We reserve the right to apply a handling charge of up to 5% on deposits and withdrawals to cover transaction costs.
7.1.10.2. We reserve the right to suspend player accounts that have been inactive for more than 12 months. If your account has been suspended, please contact [email protected] for instructions on how to reactivate your account.
7.1.10.3. Only one account per customer/IP/household/phone number verification is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any Cryptocurrency credited to your account frozen.
7.1.10.4. Account registration from .edu email addresses is prohibited.
7.2. Security
7.2.1. If you register with us via the Website, upon completion of registration, we will confirm by email to the email address you have supplied that your account is open.
7.2.2. On registration via the Website, you will be required to choose a password for use on the Website.
7.2.3. You agree to keep your password confidential and that you are responsible for any misuse of your password. You must not disclose your account details or password to any third party. Any losses suffered due to a third party using your account will not be refunded by us and further you shall have full responsibility for any third party using your account details and shall hold us harmless in respect of any damages arising.
7.2.4. You agree to inform us at once by email if you know or believe that your account information is being misused by a third party so that we may suspend your account.
7.2.5. We recommend that you disable any automatic password memory in your browser prior to use. This will help to limit the risk of unauthorised use of your account.
7.2.6. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
7.3. Funds
7.3.1. We accept BTC, BCH, ETH, USDT, USDC, USDP, PAXG, DAI, DOGE, LTC, DASH, LINK, DOT, ADA, UNI, SOL, ALGO, AVAX, POL, SHIB, BNB, XLM, XRP, stETH, BSV, EOS, TRON, ZEC, TON, ENA, USDe, sUSDe, BRETT, DEGEN, PONKE, TOSHI, DOGS, HMSTR, HBAR, TRUMP, and fiat deposits (depending on your jurisdiction).
7.3.2. The details you will need to make your deposits are available on the Website in the My Account and Deposit pages.
7.3.3. We do not extend credit for the use of our services.
7.3.4. Cloudbet is not a banking institution. You will not be paid interest on any outstanding account balances.
7.3.5. Should your account become overdrawn due to a duplicate payment error, for example, if a withdrawal request being processed twice for whatever reason, you agree to fully reimburse Cloudbet for any such overdrawn amounts.
7.3.6. We reserve the right to deduct any incurred costs for deposits from any amount of Cryptocurrency or fiat that you withdraw, if such costs exceed the net revenue generated by you from the date upon which you first deposit Cryptocurrency or fiat with us.
7.3.7. Your Cloudbet wallet is intended solely for proper use of supported cryptocurrencies as designated on the Website from time to time (“Supported Coins”). Under no circumstances should you attempt to use your Cloudbet wallet to store, send, request, or receive any cryptocurrencies other than Supported Coins. We assume no responsibility in connection with any attempt to use your Cloudbet wallet with cryptocurrencies that we do not support. You acknowledge and agree that we are not liable for any unsupported cryptocurrency that is sent to your Cloudbet wallet. We reserve the right to terminate support for any particular Supported Coin at our sole discretion. If you have any questions about our current list of Supported Coins, please contact Customer Support, at: [email protected].
7.4. Account Balance
7.4.1. Our calculations of your Account Balance, Bonus Balance and amounts owed by you under these Terms and Conditions will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
7.4.2. We reserve the right to close your account and to refund to you the Account Balance at our sole and absolute discretion and without any obligation to state a reason or give prior notice.
7.5. Client Account Management
7.5.1. All winnings will be held for the use of your account following confirmation of the relevant result.
7.5.2. Any amounts which are mistakenly credited as winnings to your account remain the property of Cloudbet and will automatically be transferred from your account upon the error being detected. Any winnings mistakenly credited to your account yet withdrawn by you will constitute a debt owed by you to Cloudbet in the amount of such wrongfully attributed winnings.
7.5.3. You may withdraw any amount up to the Account Balance in your account by issuing us with a valid notice of withdrawal in the manner specified in the My Account page of our Website.
7.5.4. Unless announced specifically, Cloudbet does not support forked protocols, coins or tokens which supplement or interact with Cryptocurrencies which we support. You should not use your Cloudbet account to attempt to receive, request, send, store, or engage in any type of transaction related to a fork. Cryptocurrencies may be subject to sudden changes in operating rules due to forks, and such forks may materially affect the function, value and/or the name of the Cryptocurrency you store in your Cloudbet wallet. Where possible, we may provide you with notices or alerts on forks, and you must read such notices or alerts received from us in order that you may consider how to deal with upcoming forks. However, it is your sole responsibility to make yourself aware of and consider how to deal with forks. In the event of a fork, there is a risk that we may be required to temporarily suspend operations related to that fork without providing notice to you in advance. We reserve the right to decline support for either or both branches of a fork. You acknowledge the risks associated with forks and you accept that Cloudbet bears no responsibility to assist you to sell or move a branch of a forked protocol.
7.5.5. We will not accept withdrawal requests made otherwise than via the facilities provided in the My Account pages of the Website. Our employees and any agents are not authorised to effect movements of Cryptocurrency in any other manner.
7.5.6 Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
7.5.7 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:
• a copy of valid photographic identification (passport, driver's license)
• proof of address (recent utility bill)
• credit/debit card to our satisfaction
• photo of yourself containing proof of date and identification materials
7.5.8 If you wish to request a refund, you need to do so within the first 24 hours of the transaction in question for it to be considered (or within 30 calendar days if you claim that another person has gained access to your account).
7.5.9 If you’ve made credit card deposits to your account, we reserve the right to process all withdrawal requests up to the total amount of deposits as refunds, against the purchases made. If you’ve withdrawn more funds than what you have deposited, we’ll pay out any additional amounts via another payment option.
7.5.10 Prior to any amounts being processed, all bonuses and winnings in your balance will be removed prior to calculation of the refund amount. If it’s the case where any credit card purchases are deemed to carry a bigger than necessary risk for security or legal reasons, by your payment processor or the casino, we will initiate refunds of the transactions in questions back to the card, and notify the appropriate authorities and parties.
Bonuses
8.1. Cloudbet reserves the right to cancel any bonus or bonus program (including, but not limited to deposit bonuses, free bets, free spins, reload bonuses, and the welcome bonus program) with immediate effect at its sole discretion. Cloudbet reserves the right to decline any withdrawal request and to deduct funds from the player account balance if a player is found or suspected to be abusing a bonus offer or has received a bonus that was set up incorrectly. Cloudbet reserves the right to exclude players from any rewards scheme (including, but not limited to the Cloudbet Loyalty or Cloudbet Marketplace) with immediate effect at its sole discretion. Any player or group of players suspected of placing syndicate bets and with irregular staking patterns are ineligible for the loyalty program
8.2. If any promotion clause is breached, or there is evidence of multiple bets being placed by a customer that’s due to free bets, risk-free bets, deposit bonus, or any other promotional offer that results in guaranteed customer profits irrespective of the outcome, Cloudbet reserves the right to recoup the bonus amount.
8.3. Any players who are deemed to be using minimal risk tactics for the purposes of redeeming bonuses may have their winnings canceled.
8.4. Terms and conditions of the Welcome Package
8.4.1 The Welcome Package is a 30-day reward program for new users.
8.4.2 All new players are eligible to receive the Welcome Package if they have signed up to register with the Website after 0800 (UTC) on 2nd January 2025
8.4.3 The Welcome Package is activated upon making a first deposit of any amount.
8.4.4 The Welcome Package of up to $2500 is drawn down incrementally with each bet made in sports or casino from a combination of Rakeback and Daily Cash Drops.
8.4.4.1 Rakeback is the return of the house edge on every bet, win or lose. For this Welcome Package, players receive 10% of house edge back on each bet as determined at Cloudbet’s sole discretion. For every Rakeback amount earned by a player, 30% will be credited directly to the player’s account, with the remaining 70% added to the player’s rewards calendar which can be claimed by the player in six equal installments every 48 hours (for a total of six rewards calendar redemptions). Any such amounts credited to a player’s rewards calendar that are not claimed by the player within 24 hours of award will be forfeited.
8.4.4.2 Daily Cash Drops are cash rewards that are unlocked each day at 2400 (UTC). The amount is determined at Cloudbet’s sole discretion based on the player’s betting activity. For every Daily Cash Drop earned by a player, 20% will be credited directly to the player’s account, with the remaining 80% added to the player’s rewards calendar which can be claimed by the player in six equal installments every 48 hours (for a total of six rewards calendar redemptions). Any such amounts credited to a player’s rewards calendar that are not claimed by the player within 24 hours of award will be forfeited.
8.4.5 The Welcome Package is only valid for up to 30 days from the time of the first deposit.
8.4.6 The Welcome Package ends after 30 days from the first deposit or upon the player reaching the $2,500 Welcome Package cap, whichever comes first.
8.4.7 Sports bet conditions: Sports bets must be settled to contribute toward Rakeback.
8.4.8 Rewards are displayed in your default currency.
8.4.9 Welcome Package is non-transferable.
8.4.10 All rewards are subject to Cloudbet’s general terms and conditions.
\ Terms and conditions of Casino Promotional Bonuses
8.5. The bonus wagering contribution of bets placed on certain games can vary. Bets placed on Slot games contribute 100% to the wagering requirements with the exception of selected games which contribute 0%. Bets placed on Live Casino games and Table Games contribute 10% to the wagering requirements with the exception of selected games which contribute 0%. The list of games that don't contribute towards bonus wagering can be found here. Bets using bonus funds are not accepted on Gold Bar Roulette.
8.6. When given a bonus, you must make a deposit of at least 1 mBTC or currency equivalent before you can make a withdrawal from any winnings you may receive.
8.7. To withdraw free bet winnings from the Crypto Arcade promotion, players must have deposited a minimum of 50 Euros (or equivalent currency).
8.8. If a player forfeits a bonus, they will also forfeit any pending winnings accrued whilst wagering their bonus.
8.9. Players are not permitted to place bets of 25% or more of the deposited amount in a single gaming round. Players deemed to be adopting such a strategy could potentially have their winnings removed.
8.10. Sports bonuses can be applied in either Safe (default) or Pro mode. Safe Mode (default, enforced by the betslip):
- You can place one bonus bet per event and not mix bonus funds with real funds.
- Playthrough is the lower of the potential win amount and the stake per event.
Pro Mode:
- Playthrough is aggregated on game lines and positions can be topped up and cancelled.
- Playthrough is the lower of the aggregated potential win and the aggregated stake per event.
- In case funds are mixed or auxiliary markets are added, causing opaque positions, the playthrough amount is reduced to the lower of the potential win amount and the stake for the smallest position for integrity purposes.
Casino Free Bets
8.11.1 Casino Free Bets can be accessed from the Reward Games section of the Evolution Live Casino Lobby.
8.11.2. Casino Free Bets can only be used on the games they were assigned on.
8.11.3. Casino Free Bets are displayed as Reward Games funds whilst playing. If the player doesn’t have the required Reward Games funds to place the minimum bet, the Reward Game ends and the remaining Reward Games funds will automatically be forfeited.
8.11.4. Casino Free Bet winnings are credited as real money once all the Reward Games funds have been used and the last betting round has ended.
8.11.5. Players can win a maximum of €500,000 in one Reward Games session.
8.11.6. All Casino Free Bets have an expiry time that is displayed on the My Account page and the Reward Games section of the Evolution Live Casino Lobby.
Casino Loyalty Club Terms
9.1 Loyalty Club tiers at Cloudbet are as Bronze, Silver, Gold, Emerald, Sapphire, Ruby.
9.2 Only real money bets contribute towards tier progression.
9.3. Loyalty rewards can consist of Bonuses, Free spins and Cashback.
9.4. Loyalty Tier progress and tier rewards can be viewed in the Account profile, on the “Loyalty Club” tab.
9.5. When a user has an active bonus, this user's gameplay will not contribute towards the Loyalty Club, e.g. the user will not be able to generate tier points or Lightning Points with bonus bets.
9.6 Selected games are excluded from the Loyalty Club and the Cloudbet Marketplace offer, betting on these games don't earn players tier points or Lightning Points. The list of excluded games can be found here.
9.7. Loyalty progression is the same for all currencies and all the gameplay contributes towards the Loyalty Club progression.
9.8. If you do not place 1 real money bet in a calendar month, you will move down to the bottom of the tier below your current tier.
9.9. A ‘Real Money Bet’ is any bet made using funds (fiat or cryptocurrency) you have available in your real money balance.
9.10. A ‘Bonus Bet’ is any bet made using bonus funds or free bets that have wagering requirements.
9.11. If you receive tier points or Lightning Points in error, then Cloudbet reserves the right to remove them.
9.12. If a game is found to be configured incorrectly, Cloudbet reserves the right to remove tier points or Lightning Points that were incorrectly accumulated and will make best effort to re-credit at the correct rate.
9.13. If you are found to be exploiting the Loyalty Club, Cloudbet reserves the right to remove you from the club.
9.14. Any tier rewards can be canceled at any point without notice.
9.15. Players may use Lightning Points to redeem various physical products in accordance with prevailing offers which may be viewed on Cloudbet’s website from time to time (“Products”).
9.16. Redemption of a Product is subject to the player having a sufficient Lightning Points balance. Attempted redemption of a Product with insufficient Lightning Points will not be processed.
9.17. Cloudbet reserves the right, in its sole discretion, to discontinue any Product or to substitute a similar item of equal or higher value at any time without notice prior to the item being redeemed. Cloudbet provides no guarantee that any Product will remain available and redemption of any Product shall be subject to such further terms and conditions as Cloudbet may specify from time to time.
9.18. Products are non-refundable and cannot be redeemed for cash or exchanged.
9.19. Photographs of Products on the website are for reference only. Colour and style of Products may be allocated by Cloudbet at its sole discretion, and selection of colour and style by the player may not be available.
9.20. To the maximum extent permitted by applicable law, Products are provided on an “as is” basis without warranties of any kind, including warranties of merchantability, non-infringement of intellectual property, provision of any after-sales or repair services or fitness for any particular purpose.
9.21. Cloudbet accepts no responsibility in respect of any Product after the player has accepted delivery from the relevant supplier or manufacturer, and such supplier or manufacturer may prescribe its own additional terms and conditions in respect to the Product. Any queries or disputes in relation to a delivered Product shall be referred to the supplier or manufacturer directly, and Cloudbet will not be responsible for any such queries or disputes.
9.22. Cloudbet shall not be liable for any loss or damage caused by use of Products or any product quality, warranty or suitability issues relating to the Product.
9.23. Cloudbet reserves the right to amend these terms at its sole discretion.
General Betting Rules
10.1. A bet can only be placed by a registered account holder.
10.2. A bet can only be placed over the internet.
10.3. You can only place a bet if you have sufficient Cryptocurrency or Fiat in your account with Cloudbet.
10.4. The bet, once concluded, will be governed by the version of the Terms and Conditions valid and available on the Website at the time of the bet being accepted.
10.5. Any pay-out of a winning bet is credited to your account, consisting of the stake multiplied by the odds at which the bet was placed.
10.6. Cloudbet reserves the right to adjust a bet pay-out credited to a Cloudbet account if it is determined by Cloudbet in its sole discretion that such pay-out has been credited due to an error.
10.7. If the odds for a pre-live market move in your favour between the time that a bet on that market is submitted and the time that it is accepted by Cloudbet, the bet will be accepted at the odds that are more favourable to you.
10.8. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by you.
10.9. The list of all the bets, their status and details are available to you on the Website.
10.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.
10.11. Cloudbet manages your account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are deemed to be accurate.
10.12. You are fully responsible for the bets placed.
10.13. Winnings will be paid into your account after the final result is confirmed by the official governing authority of such sport or competition. However, Cloudbet reserves the right to set aside any winnings should there be any investigation resulting from any suspicion of criminal activities that may have affected the result. If an irregularity is confirmed, Cloudbet retains the right to void any related bets.
10.14. Should Cloudbet become aware that you have placed a number of bets from different accounts you have irregularly opened, or that you have acted in collusion with one or more other individuals through a number of different Cloudbet accounts to back the same combination of selections (regardless of whether or not such bets are struck separately, at a range of different prices or on different days) all bets will be voidable at the unfettered discretion of Cloudbet. Cloudbet retains the right to take further action as it deems necessary.
10.15. If bets, which exceed the stated maximum bet amounts, are erroneously accepted by Cloudbet, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to you.
10.16. You hereby confirm that you are not part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of Cloudbet.
10.17. Unless otherwise stated, all bets on Cloudbet are settled according to the result of a game/match declared by the official governing body of such sport or activity.
10.18. Statistics, live scores, live betting or editorial text published on the Cloudbet site is added information and Cloudbet does not acknowledge or accept any liability whatsoever if the information is incorrect. It is your responsibility to be aware about all circumstances relating to an event and to independently verify all information published on the Website.
10.19. If a match does not start on the scheduled starting date or starts but is later postponed and/or abandoned and is not completed (resumed) by the end of the next calendar date, all bets will be void except for any bets placed on markets which have been unconditionally determined, which will stand. Some markets have different rules and these are listed under each sport/market on the Website.
10.20. Cloudbet reserves the right to declare a bet void, totally or partially, if it is obvious that:
• bets have been offered, placed and/or accepted due to an error;
• bets have been made at odds that are clearly wrong and stand out from odds offered by other gaming companies;
• bets have been placed after the event has started or after any deadline set by Cloudbet (live betting excluded where permitted by Cloudbet);
• syndicate betting has occurred;
• influence betting, where you have influenced the outcome of the match in any way, has occurred; and/or
• the result has been directly or indirectly affected by criminal actions.
• the odds from any wager has been clearly manipulated.
• bets have been placed from a prohibited jurisdiction. For the avoidance of doubt, please refer to Section 7: Your Account, above for details on prohibited jurisdictions.
10.21. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted,. The company will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
10.22. If a bet / event is declared void, it will be evaluated as “won” at odds 1.0, which means it is still possible to win or lose depending on the remaining bets.
10.23. Cloudbet reserves the right to adopt special rules, applicable for particular matches or events that may be contradictory to the Sportsbook Rules. Such special rules may be published in conjunction with published odds for particular matches and/or events.
10.24. Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers. Should there be a break in communication after you place your bet and it has been received on our servers it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received on our servers then it will not participate and the bet amount will not be taken from your account.
10.25. If you are unsatisfied with any matter relating to a bet with Cloudbet, please notify Cloudbet within 30 days after the transaction has occurred. Notification made after such 30 day period will be disregarded. Such a notification shall be made in writing. In the unlikely event of a discrepancy between the result that appears on your device and the results in the transaction logs in our system, you agree that the results in our system’s transaction logs as certified by an officer of Cloudbet shall be final, conclusive and binding.
10.26. You confirm and accept that you will be adequately informed of your possible Cryptocurrency exposure by the details provided on the online betting confirmation issued by us (if you are in any doubt about this, you should contact Cloudbet support).
10.27. You accept that any Cryptocurrency lost under any bet will not be under any circumstances be recoverable from Cloudbet.
Cancellations, Suspensions and Closure
11.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings) at our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using our Website; (ii) we suspect you are breaching any term of these Terms and Conditions; (iii) we suspect you are acting in a manner that is detrimental to the conduct of our business; or (iv) we suspect that you are using or have used the Website in an unfair manner or have intentionally cheated or taken unfair advantage of Cloudbet or its third party providers.
11.2. Irrespective of whether we suspend and/or terminate an account and notwithstanding any other provisions in these Terms and Conditions, we may decide to cancel and void any outstanding bets at our absolute discretion where (i) there is a technological failure, or (ii) you or another customer with whom you have bet have breached any of these Terms and Conditions.
11.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honoured. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable.
11.4. Cloudbet retains the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable. Further, Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.
Applicable thresholds: Minimum and maximum amounts.
12.1. You may only place bets with a minimum stake of 0.0000001 Cryptocurrency or equivalent in fiat in odds betting. In some cases, the minimum may be higher.
12.2. The maximum stake is dependent on the amount Cloudbet accepts at the time of your bet. If a bet amount is higher than the automatic acceptance level set out on the mini bet list offered from time to time on the Website (such amount is subject to change without prior notice), such bet will be manually reviewed and approved or declined and we reserve the right to decline any bet that is being manually approved. Any bet that has not been manually approved before the game has started is voided in full. You have the right to void any bet that is subject to manual approval until such bet has been accepted by Cloudbet.
12.3. You may not place a bet that exceeds the balance available in your account at the time of placing a bet.
12.4. The maximum parlay, accumulator, combo bet or multi payout is limited to €1,000,000.
Limitations of Liability
13.1. Cloudbet does not assume any liability for transmission, input and/or analysis errors. Cloudbet, at its sole discretion, reserves the right to correct any obvious errors and mistakes concerning published odds and/or events/players/teams/etc. If not otherwise stated, such published odds and/or events/players/teams/etc will have odds of 1.00.
13.2. Under no circumstances will Cloudbet be liable for any damage caused by any incorrect, delayed, or abusive transfer of data via the internet. Cloudbet is permitted to commence any technologically reasonable action to protect customer information, but will not be liable and will not take responsibility if third parties obtain control of, any process, or user information despite such action. No claims for damages may be asserted against Cloudbet, in any such circumstances.
13.3. Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Robots and Other Artificial Intelligence Systems
14.1. You may not use any automated software and/or computer system in direct, or indirect conjunction with the services provided by Cloudbet, including the performance of actions such as sending information from your computer to another computer with installed and active software and/or systems designed to provide you with an unfair advantage.
14.2. Any Poker robots or software developed and designed to play automatically at Cloudbet poker may not be used.
14.3. If you contravene, or we reasonably suspect you of contravening, the provisions of clauses 14.1 – 14.2, we may at our absolute discretion void all your bets and permanently block your account.
Force Majeure
15.1. Any failure or delay in performance by Cloudbet in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such failure or delay is deemed by Cloudbet to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or nature factor, or any other such event beyond the reasonable control of Cloudbet.
15.2. Cloudbet will not accept any liability for any consequences arising out of any such force majeure events.
Intellectual Property
16.1. All content presented on the Website, including but not limited to text, logos, graphics, images, button icons and software is either owned or licensed by Cloudbet. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, print and/or download any portions of material published on the Website unless expressly permitted in writing by Cloudbet.
16.2. All trademarks presented on Cloudbet web site, including, but not limited to trade names and other symbols are protected by international trademark laws. It is strictly prohibited to use them in any way without the prior written consent of Cloudbet.
16.3. If you print off, copy or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We are not responsible for viruses and you must not introduce them
17.1. We do not guarantee that the Website will be secure or free from bugs or viruses.
17.2. You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
17.3. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our site is stored or any server, computer or database connected to the Website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
AML/KYC Policy
Introduction The Halcyon Super Holdings B.V. (“Company”) Anti-Money Laundering and Know Your Customer Policy (“AML/KYC Policy”) is designated to prevent and mitigate possible risks of the Company being involved in any kind of illegal activity.
The goal of the Company’s AML/KYC Policy is to ensure there are effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug/human trafficking, corruption, and bribery and to take action in case of any form of suspicious activity from its customers.
The AML/KYC Policy covers the following matters: 1. Verification procedures; 2. Sanctions and PEP lists screening; 3. Compliance Officer; 4. Monitoring Transactions; 5. Risk Assessment
18.1. Verification procedures One of the international standards for preventing illegal activity is customer due diligence (“CDD”). According to CDD, the Company establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.
18.1.1. Identity verification: The Company’s identity verification procedure requires customers to provide reliable, independent source documents, data, or information (e.g., national ID, international passport, bank statement, utility bill). For such purposes the Company reserves the right to collect a customer’s identification information for the AML/KYC Policy purposes.
For corporate customers, the minimum evidence includes at least two of the following items:
• Original or certified copy of the certificate of incorporation and memorandum and articles of association,
• Company registry search
• Latest audited financial statements
• Independent data sources, and
• Personal visit to principle place of business
18.1.2. In circumstances where information is not already publicly available, minimum requirements are to verify the identity of directors or similar persons who have authority to operate a relationship or give instructions concerning the use/transfer of assets. Beneficial owners must be identified including at a minimum, those holding 25% or more interest in the capital of the entity extending to those with a material interest depending on the risk profile. Reasonable measures must also be taken to obtain verification documentation depending upon the risk profile of the entity. Where non face-to-face identification and verification is carried out, a certified copy of the identification documentation is required (by a notary public or other qualified professional able to legally certify documents).
18.1.3. For individual customers, the Company has contracted with Sumsub to provide automated KYC verification. These services include ID verification to ensure an ID is authentic and has not been altered and identity verification to ensure the customer is the individual they purport to be.
18.1.4. The Company will take steps to confirm the authenticity of documents and information provided by all customers. All legal methods for double-checking identification information will be used and the Company reserves the right to investigate any customers who have been determined to be risky or suspicious.
18.1.5. The Company reserves the right to verify customer’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious or unusual for the particular customer. In addition, the Company reserves the right to request up-to-date documents from customers, even though they have passed identity verification in the past.
18.1.6. Card verification: Customers who are intended to use payment cards in connection with the Company’s services have to pass card verification in accordance with the Company’s card processing vendors.
18.2 Sanctions and PEP lists: Enhanced measures are required for those potential customers deemed to be of higher risk. This might take into account factors such as Politically Exposed Persons (PEPs) risk, client not physically present for identification purposes, correspondent banking relationships, jurisdictional risk, and types of activity. Additional due diligence, enhanced scrutiny, and monitoring is required on all accounts that have links with PEPs but particularly those with links to countries that are vulnerable to corruption. Statutory requirements specifically identify correspondent banking relationships as a trigger for enhanced measures. Specific measures include obtaining further identification information, commissioning due diligence reports from independent experts, and requiring higher levels of management approval for new customers.
18.3. Compliance Officer: The Compliance Officer is the person, duly authorized by the Company, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the Compliance Officer’s responsibility to supervise all aspects of the Company’s anti-money laundering and counter-terrorist financing, including but not limited to:
• Ensuring the collection of customer’s identification information
• Establishing and updating internal policies and procedures for the completion, review, submission and retention of all reports and records required under the applicable laws and regulations
• Monitoring transactions and investigating any significant deviations from normal activity
• Implementing a records management system for appropriate storage and retrieval of documents, files, forms, and logs
• Updating risk assessment regularly
• Providing law enforcement with information as required under the applicable laws and regulations
18.3.1. The Compliance Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering, terrorist financing and other illegal activity.
18.4. Monitoring Transactions: The customers are known not only by verifying their identity (who they are) but, more importantly, by analyzing their transactional patterns (what they do). Therefore, the Company relies on data analysis as a risk-assessment and suspicion detection tool. The Company performs a variety of compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting. System functionalities include:
With regard to the AML/KYC Policy, the Company will monitor all transactions and it reserves the right to:
• Ensure that transactions of suspicious nature are reported to the proper law enforcement through the Compliance Officer
• Request the customer to provide any additional information and documents in case of suspicious transactions
• Suspend or terminate a customer’s account when the Company has reasonably suspicion that such customer engaged in illegal activity
The above list is not exhaustive, and the Compliance Officer will monitor customers’ transactions on a day-to-day basis in order to define whether such transactions are to be reported and treated as suspicious or are to be treated as bona fide.
18.5. Risk Assessment: The Company has adopted a risk-based approach to combating money laundering and terrorist financing. By adopting a risk-based approach, the Company is able to ensure that measures to prevent or mitigate money laundering and terrorist financing are commensurate to the identified risks. This will allow resources to be allocated in the most efficient manner. The principle is that resources should be directed in accordance with priorities so that the greatest risks receive the highest attention.
Governing law and Dispute Resolution
19.1. If you wish to raise a complaint, please contact Customer Support at [email protected]. Should any complaint not be resolved to your satisfaction, you may pursue remedies in accordance with the remainder of this section.
19.2 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Curaçao
19.3 Any and all disputes, claims, or controversies arising out of or in connection with these Terms and Conditions, including but not limited to formation, validity, performance, or termination, shall be subject to the exclusive jurisdiction of the courts of Curaçao. The parties irrevocably submit to the exclusive jurisdiction of such courts and agree to bring any legal action or proceeding exclusively before them.
EU Addendum
20.1 This EU Addendum supplements these Terms and Conditions if you are residing within the jurisdiction of a Member State of the European Union (except for the Member States of the European Union listed in Clause 7.1.3 of these Terms and Conditions and excluded from using the Website). In addition to the provisions of Clause 7.5 of these Terms and Conditions the following applies on your account:
20.2 All deposits you make with us in line with a transfer of an accepted cryptocurrency or fiat deposit are designated as prepayment for future bets on the Website. They shall only be used for placing a bet in accordance with the General Betting Rules (Clause 10 of these Terms and Conditions) and you will not transfer any cryptocurrency or fiat deposit to us for which you do not intend that you will spend them by placing a bet on the Website. When transferring any deposit to us, you accept that we are not acting as a custodian of those deposits on your behalf. With the transfer to us, those deposits become the assets of us while granting you a right to place bets in a corresponding amount on the Website
20.3 Withdrawals are possible if those deposits shall not be used for betting any more.
20.4 Any winnings are added to your deposit as further prepayment for future betting.
20.5 You agree that you will not make any prepayment that would cause your account balance exceeding the amount you regularly use for placing a bet on the Website. We reserve the right to limit the acceptance of any prepayments to a certain amount based on your regular spend on the Website.
20.6 If your account balance exceeds (i) the limit of accepted prepayments, or (ii) the amount you regularly use for placing a bet on the Website (in each case, either due to prepayments made by you or due to winnings credited to your account), you will withdraw any exceeding account balance within sixty (60) days unless used for betting on the Website.